How do I reset my TEAM Password?

Go to the TEAM login screen and click the "forgot your password" link.
Enter your username, DOB, and mother's maiden name.

Click the reset password button. Then, check your email for a reset link.

 

How do I add a new user to TEAM?

Fill out the TEAM User Account Setup Form with the appropriate permissions

for your new user. The form must be signed by your School Owner or

Corporate Official. Then, upload the completed form to your ShareFile folder

How do I upgrade my version of TRAX?

Login to ShareFile, go to the TRAX install folder, download the correct

TRAX.MDE file (ex. C or T version), and overwrite the file in your C:\TRAX folder.

 

How do I update my TRAX License?

Download the latest TRAX version from ShareFile. It includes the updated license.

(See instructions above)

How do I reset my ShareFile password?

Enter your email address, and then click "Forgot Password" on the ShareFile

login page and follow the instructions. Check your email for a reset link.

 

How do I upload a file to ShareFile?

Login to ShareFile. Navigate to your school folder, click the blue plus icon,

select "Upload", and choose your file(s). Click "Upload" to finish.