GEMCOR, Inc.
1005 Internationale Pkwy
Suite 204, Woodridge, Illinois 60517
1-888-GEMCOR-8
How do I reset my TEAM Password?
Go to the TEAM login screen and click the "forgot your password" link.
Enter your username,
DOB, and mother's maiden name.
Click the reset password button. Then, check your email for a reset link.
How do I add a new user to TEAM?Fill out the TEAM User Account Setup Form with the appropriate permissions
for your new user. The form must be signed by your School Owner or
Corporate Official. Then, upload the completed form to your ShareFile folder
How do I upgrade my version of TRAX?Login to ShareFile, go to the TRAX install folder, download the correct
TRAX.MDE file (ex. C or T version), and overwrite the file in your C:\TRAX folder.
How do I update my TRAX License?Download the latest TRAX version from ShareFile. It includes the updated license.
(See instructions above)
How do I reset my ShareFile password?Enter your email address, and then click "Forgot Password" on the ShareFile
login page and follow the instructions. Check your email for a reset link.
How do I upload a file to ShareFile?Login to ShareFile. Navigate to your school folder, click the blue plus icon,
select "Upload", and choose your file(s). Click "Upload" to finish.
Where do students go to complete their Master Promissory Note Students can complete the eMPN, Entrance Counseling & Exit Counseling
on the Federal Student Aid website.
What are the Aggregate Limits for Undergraduate students?The Aggregate limit for Dependent Undergraduate students is a total of $31,000, with a maximum
Sub amount of $23,000.
The Aggregate limit for Independent Undergraduate students (and Dependents whose parents
can receive a Plus loan) is a total of $57,000, with a maximum Sub amount of $23,000.
Where can a Parent complete a credit check?A parent can complete a credit check, Master Promissory Note for a Parent Plus,
credit counseling (if required) at the Federal Student Aid site.
